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Check Our FAQ First
Discount code not working?
If your order is being placed at an already discounted price no additional discounts or coupons will be able to be applied.
How can I use my rewards points?
To use your rewards points, your order total must meet the minimum purchase requirement. Rewards savings cannot be combined with already discounted or sale products.
What is this processing fee for?
At WebEyeCare, we like to be up front about what you are paying for when you place an order. Because we keep our per-box price as low as possible, we need to charge a processing fee. This processing fee includes our costs and overhead for validating your order and verifying it from your prescribing doctor. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best.
What’s my order status?
To see your recent order’s status, go to the Orders tab in your Account. You can see a detailed explanation of the status by clicking the status name. If the order is delayed, please check your email for more information from our customer service staff.
How do I enter my prescription if I’ve uploaded my RX?
If you’ve uploaded a copy of your prescription with your order, our customer service team will ensure the order is filled correctly. If our team has any questions or concerns regarding the prescription uploaded, we will contact you via email.
How can I upload my RX?
You can upload a copy of your prescription during the order process. You can also go to the Prescriptions tab in your Account and manage your uploaded prescriptions there.
Where do I get a copy of my order invoice?
Click the Account link at the top right-hand side of our site to print invoices. If you need a copy of your receipt with the patient information detailed for insurance purposes, please contact our customer service department from Monday thru Friday from 9 AM to 5 PM EST at (888) 536-7480.
How can I cancel my order/subscription?
You can always cancel your order or subscription by sending an e-mail to info@webeyecare.com, texting us at 215-273-9455 or calling us at 888-536-7480. We are unable to cancel orders that have already been shipped out. Please see our Return Policy for info on how to send the items back.
How do I stop getting sales emails?
No longer want to receive upcoming sale & news notifications? You can unsubscribe from our marketing messages by clicking the unsubscribe button at the bottom of any email or going here.
Why is my order total different from my last order?
Your last order may have been placed at an ‘Online Only’ or promotional price that is no longer being offered. Unfortunately, we are unable to honor or price match a previous promotional price.
We're happy to answer questions or help you with returns. Please fill out the form below if you need assistance.
