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Status Explained

Processing
– Your order has been received and is being handled by our processing department. If any additional information is needed for your order, we will contact you via phone or email.

Ready to Ship
– Your order has been processed and the prescription verified. The order will be sent to our warehouse to be packaged and shipped. For glasses orders, your order has been sent to our glasses lab to begin production.

Order Processed
– Your order was sent to our warehouse to be packaged. You’ll be receiving an e-mail with the tracking number once the lenses have shipped. If any delays occur we will notify you via email.

Pending
– Your glasses frames are being ordered from the manufacturer. Once they’ve arrived to our lab, your lenses will begin production. After they are completed, tracking information will be e-mailed to you.

Issue With Order
– We encountered an issue while processing your order. Please check your email for more information.

Hold RX Expired
– Your order is unable to be processed further. Please check your email for updated information or contact our customer service department at (888) 536-7480 for more information.

Awaiting Doctor Response
– Your order is being verified with your eye care provider. A verification form listing your order details has been sent to them for approval. If you have a copy of your valid prescription, you may send it to us for a quicker verification.

Backordered
– Your order was sent to our warehouse to be packaged, however due to stock availability, the order is delayed. Please check your email for an ETA of your lens availability.

Awaiting Payment
– Per your authorization, a change was made to your order that requires additional funds to be paid. Please approve the charges or supply payment by contacting our customer service department at (888) 536-7480.

Cancelled
– The order has been cancelled and refunded per your request. Please let us know if you have any additional questions.

Incomplete
– Click Continue to complete your online vision test. Once the results are available, they will be emailed to you.