Status Explained

Processing

– Your order has been successfully placed. Our staff will review and process your order using the prescription you provided or reach out to your doctor as needed for the required prescription verification. If any additional information is needed for your order, we will contact you via email.

Ready to Ship

– Your order has been processed and sent to our shipping department for fulfillment. Tracking information will be provided once your order has shipped. For glasses orders, your order has been sent to our glasses lab to begin production.

Shipped

– Your order has been boxed, labeled, and picked up by UPS or USPS. An email was sent to you with your tracking information. Please allow 24 to 48 hours for the tracking information to update with the carrier.

Pending

– We are preparing your items for shipment. For contact lenses, your order has been sent to our shipping department to be packaged or ordered. You will be receiving an email with the tracking number once the lenses have shipped. If any delays occur, we will notify you by email. For glasses orders, your frames are currently being sourced from the manufacturer. Once they arrive at our lab, your lenses will begin production. After they are completed, tracking information will be emailed to you.

Issue with Order

– We encountered an issue while processing your order. Action is required on your part. Please check your email for the specific information we need to ship your order.

Hold Rx Expired

– The prescription information we currently have for you is expired. We need a current prescription to ship your order. Please check your email for further information.

Backordered

– Either your lenses need to be custom-made in your unique prescription, or there is a stock availability issue with your order. Please refer to the email that was sent to you from info@webeyecare.com to get more details regarding the expected shipping timeline for your order.

Awaiting Doctor Response

– Your order is being verified with your eye care provider. A verification form listing your order details has been sent to them for approval, and we are currently awaiting their reply. If you have a copy of your valid prescription, you can send a picture of it to us at info@webeyecare.com for quicker processing of your order.

Awaiting Payment

– Per your authorization, a change was made to your order that requires additional funds to be paid. Please refer to the email sent to you from info@webeyecare.com to finalize your payment.

Cancelled

– The order has been cancelled, and the funds have been refunded to your account. Please be advised that refunds can take 1 to 3 business days to post to your account.

Incomplete

– Your online vision test needs to be completed. Log in to your WebEyeCare account on a desktop computer. Go to My Account and then find Vision Tests. Click on the Continue Test button.

Complete

– Your vision test was completed successfully. The test results have been emailed to you.

Partially Shipped

– Part of your order has shipped, and a tracking number has been emailed to you. Due to stock availability or your order being custom-made, the remaining items will be shipped as soon as they are available. You will receive another email with updated tracking information for the next shipment.

Returned

– We received and processed your returned items. An email was sent to you with further details regarding your return.

Order Processed

– Your order was sent to our warehouse to be packaged. You will be receiving an email with the tracking number once the lenses have shipped. If any delays occur, we will notify you by email.