Help Pricing & Billing

Find quick answers to your questions below...
    • When will my credit appear on Account?

      Please allow 2-3 weeks for your store credit, refund, or exchange to be processed. Once processed refunds can take to 1-3 business days to reflect in your account as a credit depending on your card company or bank's policies.
    • How long does it take to process a refund?

      Refunds for credit cards normally take 1-3 business days. PayPal & Amazon Pay refunds normally occur within the same day but may still take the 1-3 business days to process
    • I have a question about my charges.

      Click the Account link at the top right-hand side of our site to review your order(s). You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at (888) 536-7480 Monday thru Friday from 9 AM - 5 PM EST for further assistance.
    • Do I have to pay sales tax?

      Some states do require sales tax to be paid on medical devices. If your state charges sales tax on contact lenses or glasses, you will see the tax charge at checkout.
    • I need a copy of my receipt/invoice.

      Click the Account link at the top right-hand side of our site to print invoices. If you need a copy of your receipt with the patient information detailed for insurance purposes, please contact our customer service department from Monday thru Friday from 9 AM to 5 PM EST at (888) 536-7480.
    • Do you take insurance?

      While we are considered an out of network provider, you can opt to have us file your insurance claim for you. Log in to see our insurance page
    • How much is shipping?

      We offer free shipping on orders $89+. Our regular shipping methods are as follows: 5-10 Business Day Ground, 3-7 Business Day Ground, 2nd Business Day Air and Next Business Day Air.
    • When is payment taken for the order?

      Payment is obtained at the time of checkout. We are unable to process any order without obtaining payment first.

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