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Help Pricing & Billing

Find quick answers to your questions below...
    • When will my credit appear on Account?

      Please allow 2-3 weeks for your store credit, refund, or exchange to be processed. Once processed refunds can take to 1-3 business days to reflect in your account as a credit depending on your card company or bank's policies.
    • How long does it take to process a refund?

      Refunds for credit cards normally take 1-3 business days. PayPal & Amazon Pay refunds normally occur within the same day but may still take the 1-3 business days to process
    • I have a question about my charges.

      Click the Account link at the top right-hand side of our site to review your order(s). You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at (888) 536-7480 Monday thru Friday from 9 AM - 5 PM EST for further assistance.
    • Do I have to pay sales tax?

      You only have to pay sales tax if you are located in the same state as our warehouse. However, since contact lenses are approved medical devices, you will not be paying sales tax if your order only includes contacts.
    • I need a copy of my receipt/invoice.

      Click the Account link at the top right-hand side of our site to print invoices. If you need a copy of your receipt with the patient information detailed for insurance purposes, please contact our customer service department from Monday thru Friday from 9 AM to 5 PM EST at (888) 536-7480.
    • Do you take insurance?

      We are considered an out of network provider, what you would do is place your order on our site and then submit your invoice to your insurance company for reimbursement based on their policies.
    • How much is shipping?

      We offer free 5 – 10 Business Day Ground shipping on our orders. Expedited shipping is available for an additional cost. Shipping may be charged on sale orders.
    • When is payment taken for the order?

      Payment is obtained at the time of checkout. We are unable to process any order without obtaining payment first.