Help My Account

Find quick answers to your questions below...
  • My Account
    • How do I create an account?

      1) Click the Sign In link at the top right side of our site. 2) Enter your email address and create a password for your account. From here, you can simply proceed to shop for your lenses or glasses. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy to view how your information is used.
    • How do I edit my account information?

      Click the My Account link at the top right hand side of our site to edit your account information.
    • How do I provide multiple patient's information?

      When placing your order, you can enter any each patient's information with the product being ordered.
    • I forgot my password.

      Click the Sign In link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". Clicking that will send an email to you with a link to reset your password. If the reset email isn’t working, please call our customer service at (888) 536-7480 Monday thru Friday between 9 AM and 8 PM EST.
    • I received the wrong product.

      If you feel that you have received the wrong product, do NOT open the lens boxes received. Please contact customer service at (888) 536-7480 within 72 hours of receiving the product.
    • What do I need to submit an order?

      We require either the prescribing doctor’s information or a copy of the valid prescription to be, uploaded, faxed or e-mailed to us.

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