Help Buyers Guide

Find quick answers to your questions below...
  • Buyer's Guide
    • How was my order shipped?

      We use UPS Mail Innovations. UPS delivers the order to the local post office who then delivers to the provided shipping address. Orders with expedited shipping (2nd & Next Business Day Air) are delivered direct UPS. Packages can be tracked at both www.UPS.com and www.USPS.com
    • Why is the price of my reorder higher than my original purchase?

      The original order may have been placed at an ‘Online Only’ or promotional price that is no longer being offered. Unfortunately, we are unable to honor or price match a previous promotional price.
    • What if my order is damaged upon receipt?

      If the boxes of lenses are damaged, contact us immediately. If necessary, return instructions along with a pre-paid shipping label will be sent. Once the damaged order is received by our returns department, a new order can be sent to you.
    • Do you ship to APO/FPO or International addresses?

      We do ship to APO addresses however we can only guarantee tracking information until it arrives at the general delivery location. We do not ship internationally at this time. Any APO addresses located internationally will have the order transferred to a private, internal mail service within the US.
    • How long is the prescription good for?

      Per Federal Law, contact lens prescriptions are valid for 1 year from the vision test date unless otherwise stated by the doctor’s office or on the prescription.
    • Can I use my glasses prescription to order contact lenses?

      No. Glasses prescriptions cannot be used for verification of a contact lens order as they lack the necessary information and vice versa.
    • How is the prescription verified?

      We verify orders by either obtaining a copy of the prescription from you via upload, fax, or e-mail or by contacting your doctor’s office directly. WebEyeCare follows the Fairness to Contact Lens Consumers Act (FCLA) when verifying prescriptions. The FCLA states that doctors have eight business hours to respond to our verification request. If we do not hear back from the doctor within the eight business-hour timeframe, FCLA states that this is to be treated as a passive verification. The order will be deemed as verified correct by the doctor and we will proceed to process and ship the order as it was placed.
    • How can I change the prescribing doctor’s information for a reorder?

      You can update the eye care practitioner’s information when proceeding through checkout, submitting an updated copy of your prescription, or by calling a representative to update the information for you.
    • Do I need to purchase the same lenses written on the prescription?

      Yes. Contact lens prescriptions are brand specific when prescribed as that is the lens the eye care practitioner fit you in. If you wish to order a different brand, you may contact your doctor’s office and see if they will add on to the existing prescription’s allowed brand.
    • How do I find my product?

      To find the product(s) you're looking for, you may (1) use the navigation menus on the top & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service at (888) 536-7480 for assistance.
    • How do I navigate the site?

      To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand" whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service at (888) 536-7480 for assistance.
    • How do I use a coupon?

      After adding items to your Cart, click the Have a Coupon Code? button at the top right of the screen. Enter your coupon code in the pop-up box shown here.
    • What is your return policy?

      Within 60 days of delivery of a shipment, you may return any unopened, undamaged and unwritten on boxes or vials that are in original condition purchased from WebEyeCare for a store credit or refund. Items returned after 60 days from purchase are only eligible for a store credit. Please see our Terms & Conditions for complete details regarding our return policy.
    • What is a PD measurement?

      The PD, or Pupillary Distance, is the measurement between your pupils measured in millimeters. Having this measurement will ensure that the optical center, or focal point, of your lens is made correctly for you. For more information on glasses, you can go to our Terms page.
    • Will I be notified before my subscription order is processed?

      Yes, we will send you an e-mail reminder one week prior to your scheduled order being processed.
    • Can I change the frequency in which I receive my subscription order?

      Yes, simply go to www.WebEyeCare.com and log into your account. Click the “Account” button at the upper right-hand corner of the page and you can pause the time frame on your upcoming subscription order.
    • Can I cancel my subscription with WebEyeCare?

      You can always cancel your subscription at any time. Just send an e- mail to info@webeyecare.com, text us at 215-273-9455 or call us at 888-536-7480 and we will cancel your subscription immediately for you.
    • Do I need a prescription to sign up for the subscription service?

      Subscription orders need to be verified with a valid prescription. If we have a valid prescription for you on file your subscription order will ship out right away for you. If we do not have a valid prescription on file we will contact your doctor’s office for verification of your prescription. Should your prescription expire and you wish to send us a copy of your new prescription, please send it to us to expedite the processing of your order. Take a picture of your new prescription and text it to 215-273-9455, e-mail it to info@webeyecare.com or go to www.WebEyeCare.com, log in to your account and upload your prescription to “My Account”.
    • What if I don’t like my new prescribed brand?

      If you’ve taken the Digital Vision Test and do not like the brand prescribed, please contact our vision test support staff at (866) 314-6941.
    • How do I start my vision test?

      You can begin your vision test from the order checkout screen or from the Account > My Vision Tests screen. A confirmation e-mail with a link will also be sent to you that can be used within 1 hour of receipt. Missed the e-mail? No worries. Contact one of our customer service representatives via phone or Live Chat for a new one.
    • What can I do with my new prescription from the Digital Vision Test?

      You can do anything you would normally with a prescription obtained from an in person eye care provider. Now that you have your new prescription, you can purchase your lenses online with WebEyeCare.
    • What if my vision test has been Referred?

      When your vision test is Referred, it means that for one reason or another, the online results were inconclusive and a new prescription was unable to be provided. A refund will be issued for Referred vision tests.
    • Should I buy contact lenses online?

      The real question is, why wouldn’t you? Nowadays, you can purchase just about everything online – from TV’s to clothes to prescription medications. Online purchasing takes the hassle out shopping and it’s usually cheaper! The same goes for contact lenses, why run to your doctor’s office for the same lenses you can get online at a fraction of the cost? Buying online means buying smarter.
    • Does WebEyeCare offer coupons for contact lenses?

      Short answer – YES! WebEyeCare is all about helping you save. To find out about our current coupon offers, simply contact one of our customer service representatives prior to ordering. You can also obtain exclusive coupon offers regularly by signing up to our newsletters. In addition to great savings, we provide you with important and fun information about your eyes & eye health.
    • Why does WebEyeCare promote cheap contact lenses?

      We at WebEyeCare believe you should be able to see without paying a fortune. We offer the same, brand name contact lenses you would obtain from your doctor’s office for a fraction of the cost. It’s not that we promote cheap lenses, we promote affordable ones. You shouldn’t have to choose between seeing and paying your bills.
    • Do rewards points expire?

      Points will expire after 12 months if no points are earned or redeemed.
    • How is my rewards VIP tier determined?

      Your VIP tier is determined by the points you earn in a rolling 12-month period that is reset every time a new tier level is earned. You're automatically enrolled in our rewards program - and awarded 1200 points! - upon making your first purchase or creating an account. In order to reach the next tier, you have to earn the minimum points listed for that tier in a 12 month period. To maintain your tier level, you have to earn the minimum points for that tier and to level up, you have to earn the next tier's minimum point balance.
    • How do I know what rewards tier I'm in?

      You can see your rewards tier in the My Rewards section of your account.
    • How do I know I've reached a new rewards tier?

      When you enter a new rewards tier, you will receive an email letting you know about your new tier level and any perks you now qualify for.

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