We use UPS Mail Innovations. UPS delivers the order to the local post office who then delivers to the provided shipping address. Orders with expedited shipping (2nd & Next Business Day Air) are delivered direct UPS. Packages
can be tracked at both www.UPS.com
The original order may have been placed at an ‘Online Only’ or promotional price that is no longer being offered. Unfortunately, we are unable to honor or price match a previous promotional price.
Contact lens prescriptions are brand-specific when prescribed as that is the lens your eye care practitioner fit you in. If you wish to order a different brand, you may contact your doctor’s office to see if they will add on to
the existing prescriptions allowed brands.
If the boxes of lenses are damaged, contact us immediately. If necessary, return instructions along with a pre-paid shipping label will be sent. Once the damaged order is received by our returns department, a new order can be sent
We do ship to APO addresses however we can only guarantee tracking information until it arrives at the general delivery location. We do not ship internationally at this time. Any APO addresses located internationally will have
the order transferred to a private, internal mail service within the US.
Per Federal Law, contact lens prescriptions are valid for 1 year from the vision test date unless otherwise stated by the doctor’s office or on the prescription.
No. Glasses prescriptions cannot be used for verification of a contact lens order as they lack the necessary information and vice versa.
We verify orders by either obtaining a copy of the prescription from you via upload, fax, or e-mail or by contacting your doctor’s office directly. WebEyeCare follows the Fairness to Contact Lens Consumers Act (FCLA) when verifying
prescriptions. The FCLA states that doctors have eight business hours to respond to our verification request. If we do not hear back from the doctor within the eight business-hour timeframe, FCLA states that this is to be treated
as a passive verification. The order will be deemed as verified correct by the doctor and we will proceed to process and ship the order as it was placed.
You can update the eye care practitioner’s information when proceeding through checkout, submitting an updated copy of your prescription, or by calling a representative to update the information for you.
Yes. Contact lens prescriptions are brand specific when prescribed as that is the lens the eye care practitioner fit you in. If you wish to order a different brand, you may contact your doctor’s office and see if they will add
on to the existing prescription’s allowed brand.
To find the product(s) you're looking for, you may
(1) use the navigation menus on the top & bottom of our website.
(2) type a keyword into the SEARCH box.
If you have any trouble locating a product,
feel free to contact customer service at (888) 536-7480
To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link.
You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand" whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword
into the SEARCH box to quickly find a specific product.
If you have any trouble locating a product, feel free to contact customer service at (888) 536-7480
After adding items to your Cart
, click the Have a Coupon Code?
button at the top right of the screen. Enter your coupon code in the pop-up box shown here.
Within 30 days of delivery of a shipment, you may return any unopened, undamaged and unwritten on boxes or vials that are in original condition purchased from WebEyeCare for a store credit or refund. Items returned after 30 days
from purchase are only eligible for a store credit.
Please see our Terms & Conditions
for complete details regarding our return policy.
The PD, or Pupillary Distance, is the measurement between your pupils measured in millimeters. Having this measurement will ensure that the optical center, or focal point, of your lens is made correctly for you.
information on glasses, you can go to our Terms
Yes, we will send you an e-mail reminder one week prior to your scheduled order being processed.
Yes, simply go to www.WebEyeCare.com
and log into your account. Click the “Account” button at the upper right-hand corner of the page and you can pause the time frame
on your upcoming subscription order.
You can always cancel your subscription at any time. Just send an e-
mail to email@example.com
, text us at 215-273-9455
call us at 888-536-7480
and we will cancel your subscription immediately for you.
Subscription orders need to be verified with a valid prescription. If we have a valid prescription for you on file your subscription order will ship out right away for you. If we do not have a valid prescription on file we will
contact your doctor’s office for verification of your prescription. Should your prescription expire and you wish to send us a copy of your new prescription, please send it to us to expedite the processing of your order. Take
a picture of your new prescription and text it to 215-273-9455, e-mail it to firstname.lastname@example.org
or go to www.WebEyeCare.com
log in to your account and upload your prescription to “My Account”.
If you’ve taken the Digital Vision Test and do not like the brand prescribed, please contact our vision test support staff at (866) 314-6941
You can begin your vision test from the order checkout screen or from the Account > My Vision Tests screen. A confirmation e-mail with a link will also be sent to you that can be used within 1 hour of receipt. Missed the e-mail?
No worries. Contact one of our customer service representatives via phone or Live Chat for a new one.
You can do anything you would normally with a prescription obtained from an in person eye care provider. Now that you have your new prescription, you can purchase your lenses online with WebEyeCare.
When your vision test is Referred, it means that for one reason or another, the online results were inconclusive and a new prescription was unable to be provided. A refund will be issued for Referred vision tests.
The real question is, why wouldn’t you? Nowadays, you can purchase just about everything online – from TV’s to clothes to prescription medications. Online purchasing takes the hassle out shopping and it’s usually cheaper! The same
goes for contact lenses, why run to your doctor’s office for the same lenses you can get online at a fraction of the cost? Buying online means buying smarter.
Short answer – YES! WebEyeCare is all about helping you save. To find out about our current coupon offers, simply contact one of our customer service representatives prior to ordering. You can also obtain exclusive coupon offers
regularly by signing up to our newsletters. In addition to great savings, we provide you with important and fun information about your eyes & eye health.
We at WebEyeCare believe you should be able to see without paying a fortune. We offer the same, brand name contact lenses you would obtain from your doctor’s office for a fraction of the cost. It’s not that we promote cheap lenses,
we promote affordable ones. You shouldn’t have to choose between seeing and paying your bills.